Conditions of Use

The up-to-date Terms / Conditions of Use / Terms & Conditions are present on this page. For any questions or clarification please contact us . These Terms & Conditions may be updated at any time in order to include a larger number of situations.

  1. Terms

    Access and use of this site is subject to the following terms and conditions. By using this site, you agree to the terms of use of the site. These conditions can be changed at any time without notice, so we advise you to visit this page regularly to keep abreast of any changes to the Terms.

  2. Access

    Access to this site is permitted on a temporary basis. We reserve the right to amend, withdraw or restrict access to parts or all of the Site without notice. We are not liable if for any reason this site is unavailable.

  3. Privacy

    Our Privacy Policy, which governs how we use your information, can be found at Privacy Policy . By using this site, you consent to your information being processed in the manner described in our Privacy Policy, and ensure that all data provided by you is correct.

  4. Intellectual Property

    The content on this website, including text, graphics, images and other information, is protected by intellectual property rights and copyright and is the exclusive property of Zumub.

    You may not use or take ownership of the content of this website for personal or commercial purposes without the written consent of Zumub .

  5. Content

    All content here is provided "as is". The content published on this website is provided without warranty that is free of errors, such as the descriptions and prices of products. We reserve the right not to accept orders if the information or published price is wrong.

    The content provided by the user, such as comments and criticisms can be used, handled or removed by Zumub.

  6. Conduct

    The user undertakes to comply with applicable law, and to act in good faith and make use of the website in ways that does not offend any third party rights. It is strictly prohibited to submit or distribute offensive, threatening and defamatory content, to commit or encourage others to commit crimes or to send unsolicited advertising or promotional material. It is also prohibited to disseminate messages inr order to create or introduce any kind of virus or advise others to do so.

  7. Applicable Law

    The Zumub is operated by a company based in Portugal and follows the Portuguese law. All content and products marketed are allowed in Portugal. We do not warrant that the content or goods sold are allowed in other countries. It is by your own iniciative and your responsability to comply with local laws and regulations regarding access to the site and ordering of products, whenever applicable.

  8. Terms of Sale

    By placing an order you agree to the following terms of sale. All orders are subject to availability of products in stock, price confirmation and acceptance of your order.

    To place an order, you must be 18 years old and agree to provide true data enabling the processing of your order successfully.

    When placing an order you will receive the summary by email. This email does not constitute acceptance of your order, but recognition of your buying interest. A sale contract is only established when you receive a email notifying that your order has been sent.

    Zumub is not liable for any loss or damage resulting from a delay in the delivery of the order, including lost profits or results. In case of a delay in delivery, the value of compensation can never exceed the amount paid for shipping.

    We reserve the right to not accept orders for any discretionary reason.

  9. Prices and availability of stock

    Although we take steps to ensure that all information such as pricing, promotions and stock availability is accurate, errors may occur. If an error related to the availability in stock or price of your order is detected, we reserve the right to cancel the order. If you have already paid for the order, you will receive a complete refund.

    Prices are subject to change at any time and without notice. To get the latest prices you may have to refresh the page, and these are valid except for error or computer input. Exchange rates may allow prices to vary frequently.

  10. Price Matching

    Zumbu developed the Price Match Program to guarantee your satisfaction and ensure you always get the lowest price on your purchases.

    Price matching is done on a product basis: the products must be new and identical (with the same GTIN/EAN/barcode).

    The product must be in stock and available for immediate purchase in both stores.

    Sales, promotions and any other kind of temporary price changes can't be matched.

    Charges and conditions of delivery are considered in the final price. Please fill the form completely before requesting a Price Match.

    We compare prices with hundreds of websites. However, we cannot match prices of low notoriety websites, stores resorting to tax evasion schemes or selling products of doubtful origin and authenticity, or products sold by third parties, eg. Fnac, Olx, Ebay, etc.

    The price match should be requested on the product page, by filling the price-match form.

    We will analyse every request in 48 hours and notify you of the results by e-mail. If the price match is successful, you will receive a discount coupon by e-mail, to use during the checkout. For the Price Match to be valid, you need to receive this coupon before placing your order.

    We reserve the right to refuse a price match if we feel it does not represent a like-for-like comparison, or if the competitor is selling at a price below the real market cost.

    At any time, Zumub.com reserves the right to revoke any and all benefits of Price Match if it is found that a customer has attempted to or has violated or circumvented the Price Match Terms & Conditions. Zumub.com reserves the right to exclude the participation of users deemed as misusing the price match program erratically and / or abusively. All decisions are final and cannot be disputed.

  11. Payment and Order Shipping

    Zumub offers several payment methods depending on your address. Except cash on delivery orders (available only in Portugal and Spain), orders will only be sent after receipt of the total value of your order.

    For payments through bank wire, the customer is solely responsible in guaranteeing that the full value of the order is received by Zumub.com. If there are commissions, fees or other charges applied by your bank, or foreign exchange rate changes that impact the received value, or if the received value is not the same as the order total value, Zumub.com may refuse to send the order. We recommend that you contact your bank for further clarification, especially if you are living in a country outside the European Union and/or which currency is not the Euro.

  12. Payment by Credit Card / Redunicre

    Orders placed by Credit Card / Redunicre are shipped on the same business day when incurred until 2 PM GMT and next business day if made after 2 PM GMT. All placed orders will have stock available, unless a system failure occurs. If there is failure of the system, your order will be canceled and a full refund will be issued.

  13. Checkout with PayPal

    You can pay quickly and securely with your PayPal account or your debit/credit card without sharing your financial information with us. PayPal Express Checkout allows you to pay without signing up in Zumub. Just log in at PayPal and we will get your shipping address from your PayPal account. However, if you choose to pay with PayPal at the end of the checkout process, your shipping address will be overwritten with the one you enter in your order.

  14. Eligibility for new customer discount (coupon NEW)

    New customers are entitled to use the coupon "NEW" when performing a first order under the following conditions:

    • The coupon is only valid for new customers (without previous purchases) and for purchases over € 50.
    • The coupon can only be used during the 1st month of registration, and expires automatically at the end of this period.
    • The coupon is only applicable for online orders, and is not available for store pickups in the physical store.
    • Zumub does not authorize the use of this coupon by customers who have already made a prior registration. It is not authorized for use by previously registered customers who make a new account or use the same telephone number, or address, or IP, but with a different registration. Only one entry per person is allowed. The misuse of this coupon may lead to client account lockout and cancellation of pending orders without notice. All decisions are final and cannot be disputed.
  15. Eligibility for participation in the friends referral program

    Customers with finished orders can invite one or more friends through the link www.zumub.com/refer. This program cannot be used together with the "affiliates program". For every guest who becomes a new customer (finishes a purchase with Zumub), the referrer will receive €5 (if it is the referred first order) or 1€ (for each of the next orders), 24 hours after the status of the order by the friend is changed to "Delivered". For this program to be valid, the unique referral coupon must be used by the referred during the checkout. When the unique coupon is used, a link between the two customers will be created. If the coupon is not used, no link will be created and no credits will be given. The link between customers will expire if there are no purchases within a 12 month period.

    You will not be awarded credits if you invite people who register using the same name, or use a pre-existing address, telephone number, IP or record in our database. Only one entry per person is allowed. Zumub may cancel and remove credits without notice if misuse is detected. The decision on granting credits or not is up to Zumub.com and it is final and cannot be disputed. Zumub.com reserves the right to exclude the participation of users deemed as misusing the referral program erratically and / or abusively.

Last updated: October 13, 2017

+ 300.000 orders sent

+ 300.000 orders sent

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